At vividhearth.shop, we are committed to providing our customers with fast, safe, and reliable delivery services. Please read the following shipping terms carefully.

  1. Shipping Area
    We only ship within the United States and do not currently support international shipping.
    All orders require a valid U.S. shipping address.
  2. Import and Export Standards
    All lighting products comply with U.S. domestic safety and electrical standards (such as UL certification and FCC standards) to ensure product safety and reliability.
    We strictly adhere to relevant U.S. regulations to ensure that the products we ship and sell meet national quality and safety requirements.
    Because we only ship within the United States, we are not responsible for international customs, taxes, and import requirements.
  3. Shipping Time
    Order Processing Time: 1–2 business days
    Standard Shipping Time: 3–7 business days (depending on the shipping address and courier service)
    Expedited/Express Shipping: 2–4 business days (additional shipping fee applies)
    Order processing and shipping may be delayed due to weather, natural disasters, or force majeure events. We will try to notify customers promptly.
  4. Logistics Partners We partner with the following logistics companies to ensure efficient and safe delivery services: UPS (United Parcel Service) FedEx USPS (United States Postal Service) After your order is shipped, you will receive a confirmation email with the name of the logistics company and the tracking number, allowing you to track the delivery status in real time.
  5. Shipping and Delivery Fees Shipping fees are calculated based on the weight, size, and delivery address of your order and will be displayed on the checkout page. Orders over a certain amount may be eligible for free standard shipping. The specific offer is subject to the website announcement.
  6. Receipt and Inspection Please check the package for integrity upon signing for it. If you find any damage or missing parts, please contact us immediately and we will handle it as soon as possible. Signing for the package means you have confirmed that the package is complete, unless there is any transportation damage.
  7. Contact Us If you have any questions about shipping terms or logistics services, please contact us through the following methods: Email: [email protected]
    Phone: (857) 688-2911