Welcome to the vividhearth.shop FAQ!

  1. Do you offer international shipping?
    Currently, we only ship within the United States and do not offer international shipping.
  2. How do I place an order?
    Select the product on the website, add it to the shopping cart, fill in the shipping information, and complete the payment to submit your order. You will receive a confirmation email after submitting your order.
  3. What payment methods are available?
    We accept the following payment methods:
    Credit cards, etc.
    All payment information is securely encrypted.
  4. How long does it take to process my order?
    Orders are typically processed within 1–2 business days. Once processed, you will receive a shipping notification and tracking number.
  5. How long does shipping take?
    Standard shipping within the United States typically takes 3–7 business days, depending on the shipping address and courier service.
  6. How do I track my order?
    After my order is shipped, you will receive a tracking number and can check the delivery status in real time on the courier’s website.
  7. Can I modify or cancel my order?
    Before your order is processed, you can contact us by email or phone to modify or cancel your order. Once an order is shipped, it cannot be changed.
  8. What is our return and refund policy?
    We accept returns within 30 days of receiving the product.
    The product must be in its original packaging, unused, and complete.
    Refunds will be processed within 5–7 business days of receiving the return and will be refunded to the original payment method.
  9. How can I contact customer service?
    For other questions, please contact us at:
    Email: [email protected]
    Phone: (857) 688-2911