At vividhearth.shop, we are committed to providing customers with high-quality lighting products and services. If you are not satisfied with your purchase, please refer to the following return and exchange policy.

  1. Return Period
    All returns must be made within 30 days of receipt.
    Returns received after 30 days will not be accepted.
  2. Return Requirements
    Returnable items must meet the following requirements:
    Original packaging and labels intact
    Unused or undamaged
    With the original invoice or proof of purchase
  3. Non-Returnable Items
    The following items are not eligible for returns:
    Installed or used lighting
    Items damaged by human error or misuse
  4. Refund Process
    Once your return request is approved, please ship the item to the designated return address.
    We will process a refund within 5–7 business days of receiving the returned item.
    Refunds will be issued to the original payment method, and shipping costs will not be refunded (unless there is a quality issue with the item).
  5. Exchange Process
    If the product has quality problems or is damaged during transportation, you can apply for an exchange.
    Please contact customer service via email and provide the order information and a description of the product problem.
    The exchanged product will be re-shipped based on stock availability, and the shipping costs will be borne by the company depending on the situation.
  6. Shipping Policy
    Return shipping costs: The customer is responsible for the return shipping costs (not quality problems or transportation damage).
    Exchange shipping costs: If the product has quality problems or is damaged during transportation, the company will bear the costs; otherwise, the customer will bear the costs.
  7. Contact and Return Address
    If you have any questions about returns or exchanges, please contact us through the following methods:
    Address: 4612 Ledgestone Trail, College Station, TX 77845
    Email: [email protected]
    Tel: (857)688-2911